Refund & Exchange Policy

Refund & Exchange Policy — RR VASTRA

This Refund & Exchange Policy governs purchases made through RR VASTRA. By placing an order, the customer agrees to the terms outlined below.

1. No Return & No Refund Policy

RR VASTRA follows a No Return and No Refund Policy. Once an order has been delivered, the product cannot be returned for a cash refund or store credit, except where an exchange is permitted under the conditions mentioned below.

All sales are final, subject to the applicable exchange provisions.

2. Exchange Eligibility

An exchange request may be accepted only in the following cases:

Size Mismatch: If the delivered product does not fit according to the size ordered.
Manufacturing Defect: If the product is received damaged or has a manufacturing defect.

Exchange requests based on personal preference, including change of mind, dislike of the design, or minor colour variations caused by different screen/display settings, will not be accepted.

3. Product Condition for Exchange

To be eligible for an exchange, the product must be:

Unworn and unused
Unwashed
Free from perfume, makeup, stains, or other marks
Returned with original tags, packaging, and accessories, where applicable

Products that do not meet these conditions may be rejected for exchange.

4. Shipping & Exchange Costs

Outbound Shipping: RR VASTRA will bear the applicable shipping cost for sending the approved exchanged product back to the customer.

Reverse Pickup: Where reverse-pickup service is available for the customer's pincode, RR VASTRA may arrange pickup of the original product.

If reverse pickup is unavailable at the customer's location, the customer may be required to self-ship the product to our warehouse. Any self-shipping cost incurred by the customer will be non-refundable.

5. Exchange Timeline & Processing

The standard exchange process may take approximately 10 working days after the original product is received and successfully inspected.

The exchange process will begin only after the returned product reaches our facility and passes the required quality inspection.

If the requested replacement size or product is unavailable, the exchange may take longer, up to approximately 25 days, depending on stock availability.

If the exact replacement is permanently unavailable, RR VASTRA may offer an alternative product of equal value, subject to availability and customer approval.

6. How to Request an Exchange

For an exchange request, please contact RR VASTRA through:

WhatsApp/Phone: +91 92574 95960
Email: help.rrvastra.com@gmail.com

Please provide your Order ID, along with details of the issue. For damaged or defective products, customers may be asked to provide clear photographs/videos of the product for verification.

7. Customer Support

For faster assistance, we recommend sending one clear WhatsApp message or email containing your Order ID and exchange request details.

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM

8. Quality Assurance

RR VASTRA carefully checks products before dispatch to maintain our quality standards. Our exchange policy is designed to provide a fair and transparent process while protecting both our customers and our brand.

Contact Information

Brand Name: RR VASTRA
Website: RRvastra.com
Phone/WhatsApp: +91 92574 95960
Email: help.rrvastra.com@gmail.com

Business Address:
Avadh Rituraj Textile Hub
Godadara Road, Opp. Middas Square
Surat, Gujarat – 395010, India